• Sabi Sabi

    Photo credit by Sabi Sabi Game Reseve, Kruger National Park, South Africa

  • Tswalu

    Photo credit by Amakhala Game Reserve, Eastern Cape, South Africa

  • IMG_3851

    Photo credit by !Khwa ttu San Culture and Education Centre, Western Cape, South Africa

  • Amakhala

    Amakhala Game Reserve, Eastern Cape, South Africa

Case studies

 

The following case studies were done by the International Labour  Organisation (ILO)

1. Sustaining Competitive and Responsible Enterprise in South Africa’s Tourism Sector: Soap savings:

This case study was conducted in Tuningi, a 5 star lodge based in the Madikwe Game Reserve.

Initial situation

Lodge managers realised that they had a problem of high laundry costs. Their monthly laundry spending includes items such as fabric softener, washing powder and cleaning of linen that is mostly outsourced. The biggest contribution to the costs was the fact that they were using lots of washing powder in the laundry. Although staff had all been trained to use just 1 scoop of washing powder per load, and to mark off on a sheet by the automatic washing machine how much they used, the lodge was still spending a great deal of money on soap.

Click here to view the case study.

2. Sustaining Competitive and Responsible Enterprise in South Africa’s Tourism Sector: Fluid dynamics:

This case study was conducted at Safari Lodge, located in the north of the Amakhala Game Reserve.

Initial situation

The Safari Lodge used to provide each guest with bottled mineral water during their stay. Guests would receive a 500 ml bottle on arrival and one for use during game drive. They would also have one in their room, and received another when they departed. Therefore over the course of a two night stay, each guest would receive 10 bottles each. The costs of the bottled water added up quickly. At R4 per bottle, the cost per guest would add up to R40 for a two night stay. In addition, the waste created by used bottles was difficult to dispose of. Due to the remote location of the lodge, waste has to be collected, stored, and then taken to Port Elizabeth which is 60 km away. Although the recycling was transported when a guest was travelling to the airport, taking waste in the guest vehicles was unpleasant for everyone!

Click here to view the case study.

3. Sustaining Competitive and Responsible Enterprise in South Africa’s Tourism Sector: Improving communication:

This case study was conducted at Reed Valley, Woodbury Lodge and Safari Lodge located in the Amakhala Game Reserve.

Workplace challenge

Operation of a luxury safari lodge needs to ensure that all members of staff are aware of their roles and responsibility – not just from their job description, but also what actions they need to take each day to make the enterprise run efficiently and effectively. Lodges are busy enterprises, with many people, roles and responsibilities. Keeping track of activities, and ensuring that everyone knows what they need to do, is an important part of creating an efficient and effective operation. At Reed Valley, Woodbury Lodge and The Safari Lodge, it was noticed that sometimes duties were not completed on time, or that there was confusion about who was supposed to do what! For example, sometimes if a manager reminded a staff member about a particular duty, they might be told, ‘Oh, I didn’t know about that!’

Click here to view the case study.

4. Sustaining Competitive and Responsible Enterprise in South Africa’s Tourism Sector: Increasing wine sales:

This case study was conducted at Safari Lodge, located in the north of the Amakhala Game Reserve.

Initial situation

One of the main ways that tourism enterprises generate profits is not only through selling accommodation, but also through beverage sales.

The Safari Lodge provides complimentary house wine to guests during their meals, but found that guests were drinking this, rather than ordering wine from the cellar. As a result, managers realised that their wine sales were very low, and an opportunity was being missed to increase turnover.

Click here to view the case study.

5. Sustaining Competitive and Responsible Enterprise in South Africa’s Tourism Sector: Enhancing guest experience:

This case study was conducted at Woodbury Lodge and Safari Lodge located in the Amakhala Game Reserve.

Initial situation

Although both lodges had visitor books, the comments made by guests were not being used to their full potential by management. Guests would leave simple comments such as ‘Wonderful stay with such warand welcome hospitality’. Although this type of feedback is always nice to hear, such anecdotes were not detailed enough to identify areas for improvement. Therefore feedback from guests was not being used effectively, and was only being seen by management. Other staff members were not aware of the type of concerns guests would have.

Click here to view the case study.

6. Demonstrating the impacts/benefits of sustainable tourism certification – Seychelles Sustainable Tourism Label (SSTL), October 2014

This case study was conducted by Seychelles Sustainable Tourism Label  (SSTL).

Initial situation

The Seychelles Sustainable Tourism Label (SSTL) is a voluntary, user-friendly, sustainable tourism management and certification program designed specifically for the use in Seychelles. So far five hotels have been certified of which three have completed the first term of certification. These are the Berjava Beau Vallon Beach Resort and Casino, Constance  Ephelia Resort and Hanne man Holiday Residence. In better managing their consumption of water and electricity they are helping in cutting not only their operational costs but are also lessening the burden placed on the country to provide these costly resouces. Click on the link case studies sstl 1  for more information.

7. Demonstrating the impacts/benefits of sustainable tourism certification – Fair Trade Tourism, May 2014

This case study on Mashovel” a place where drums beat” was conducted by Fair Trade Tourism.

Initial situation

Mashovela Lodge, categorised as a small enterprise (11-25 staff) is situated at the Morning Sun Nature Reserve, which is part of a natural site based in Soutpansberg in the Limpopo Province. Mashovela Lodge has been certified by Fair Trade Touris, a globally recognised responsible tourism certification program. Prior to certification, Mashovela Lodge faced challenges particulary with their policy development area of business operation. The Lodge did not have a health and safefy policy in place as well as skills and development ownership and control labour standards to monitor and evaluate the growth of their staff’s professional development. To read more about Mashovela Lodge click on the link Annexure 5_FTT Case Study.

 8. Innovation in solid waste management – Kicheche Laikipia Camp – a Gold Eco-rated Facility- Ecotourism Kenya, February 2015.

This case study on Kicheche Laikipia Camp was Conducted by Ecotourism Kenya.

Initial situation

Kicheche Laikipia is a small luxurious tented camp situated in the Ol Pejeta Conservancy in Laikipia County, approximately 240 kilometers from Nairobi City. The luxurious camp has been awarded Gold level Eco-rating Certification by Ecotourism Kenya for their outstanding and replicable best practices. The camp is guided by its corporate environmental policy which puts emphases on environmental protection, conservation of resources, waste management, compliance to relevant legal requirements and sustainability in areas of operations. Through the three – 3R’s initiative: reduce, reuse, and recycle; Kicheche has made significant reduction on organic, plastic, glass and metallic waste.Waste management at the facility, has been achieved through impressive and innovate initiatives. Click on the provided link to read more about Kicheche Laikipia Camp:

Case study_Innovation in solid waste management_Kicheche Laikipia Camp, Nairobi_Feb 2015

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